TERMS AND CONDITIONS
The Terms and Conditions stipulated below are effective as of May 26, 2014. Before using the website WEB SITE, please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions.
The website by Nabelse Holdings Limited, Kimonos, 43A P.C. 3095, Limassol, Cyprus (“Company”) and all game content is licensed through SOFTSWISS N.V. Wilhelminalaan 13, Willemstad, Curaçao. Registration number 131879, a company registered by the Government of Curaçao, as an Information Provider legally authorized to conduct online egaming operations from Curaçao. Egaming Licensing and Supervision is provided by Antillephone N.V.
CHANGES OF TERMS AND CONDITIONS
Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any significant changes, where possible. However, please visit the Terms and Conditions page regularly to check for possible changes.
WHO CAN PLAY
The website accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website. The website only accepts adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling. If you are a player from the US or any of its states, you won’t be allowed to play real money wagering games including Bitcoins. The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the player’s account to those players who fail to meet this requirement.
If you are a player from the UK, US or any of its states, you won’t be allowed to play real money wagering games including bitcoins.
ACCEPTED CURRENCIES:
The website allows playing for CURRENCIES.
- EUR
FEES AND TAXES
The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence. If user made deposit and do not place any wagers, we reserve the right to cover our fees in case user make withdrawal.
GAME RULES
The player confirms that he/she knows and understands the rules of games offered by the website. It is at player’s discretion to know the payout percentage of each game.
DISCLAIMER OF LIABILITIES
The player is aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.
The Company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
The Company is not liable of any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
USE OF PLAYER’S ACCOUNT
Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts and suspending of all payouts. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors. The website can only be used for personal purposes and shall not be used for any type of commercial profit.
ANTI-FRAUD POLICY
The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
- participating in any type of collusion with other players,
- development of strategies aimed at unfaithful winnings,
- fraudulent actions against other online casinos or payment providers,
- charge back procedures with a credit card or denial of some payments made,
- other types of cheating,
- or is known to have gone bankrupt in the country of his residence,
- providing incorrect information about personal data during registration
the Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player.
DEPOSITING
Softswiss Sportsbook offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as different web wallets. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.
Please note that the minimal amount of deposit is 10$/€.
WITHDRAWAL/REFUND POLICY
The minimal amount for withdrawal is 50$/€. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments. Your withdrawals will be processed as soon as possible, however, please keep in mind that some payment options take up to 3 days to process the withdrawal request.
If you have deposited via credit or debit card and the amount of withdrawal is equal or smaller to the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. If you win more than 100 Bitcoins or €25, 000, we reserve the right to divide the pay out into monthly instalments of 100 BTC or €25,000 until the full amount is paid out. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €/$/£. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 50€/$/£. Maximum withdrawal amount processed to a player is 12500 €/$/£ per a week and 25000 €/$/£ per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status. All progressive jackpots wins will be paid in full.
DORMANT ACCOUNTS
If the player’s account stays inactive during 180 days (the account holder performs no deposits, bets or withdrawals), it is considered a Dormant Account. The casino reserves the right to terminate such account and withhold any cash available on the account balance. If the player decides to re-activate his Dormant Account, they shall contact casino support team.
PRIVACY AND SECURITY
PRIVACY
SOFTSWISS Sportsbook is complying with the data protection and privacy laws and is treating all customer information as strictly confidential.
COLLECTION OF PERSONAL DATA
We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, credit and debit card details, and some other information personal data. The personal data of players are available to SOFTSWISS Sportsbook employees, employees of the software provider SOFTSWISS N.V., to payment systems and other third parties which assist SOFTSWISS Sportsbook in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access.
INFORMATION ON PLAYERS’ BALANCE
SOFTSWISS Sportsbook is keeping information on players’ deposits, winnings and cash-outs as strictly confidential and is not disclosing it to any third parties without prior consent of the player unless otherwise required by the law.
USING PERSONAL DATA FOR MARKETING
SOFTSWISS Sportsbook is using players’ information for marketing purposes. However, we respect players’ privacy. If players do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time when using SOFTSWISS Sportsbook gambling services.
COOKIE POLICY
SOFTSWISS Sportsbook website is using cookies to store your preferences and guarantee a more pleasant gaming experience. For any custom privacy settings, players shall contact our support team at [email protected].
DISCLOSER OF PERSONAL DATA
In case SOFTSWISS Betting discovers that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false personal data, money laundering, using stolen credit cards, etc., the company reserves the right to disclose such player’s personal data to any third party or make it publicly available.
SECURITY OF PERSONAL DATA
SOFTSWISS Betting is committed to provide 100% secure gambling services to players to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players.
SSL TECHNOLOGY
We use 128-bit SSL (Secure Socket Layer), the technology preferred by many legal and financial institutions, to guarantee safety of all transactions performed on the website.
ANTI-FRAUD SYSTEM
Moreover, we use special anti-fraud techniques to prevent any type of financial fraud on the website. Any attempts of fraudulent actions result in immediate termination of player’s account.
ACCESS TO PLAYER’S ACCOUNT
Player’s account can only be access with the unique ID and password of the players. The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person.
SECURE PAYMENT PROCESSING
We only work with the most reputable and trustable payment processing providers to make sure that players’ deposits and cash outs are handled carefully and according to the corresponding standards.
RESPONSIBLE GAMING
Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
ASSISTANCE FOR PROBLEM GAMING
If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help:
Self-exclusion
You may contact our Support Team at [email protected] and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to the website and make sure that you receive no promotional materials.
External help
You may contact any of the following organizations for consultation and support:
- Gambling Anonymous
- GamCare
- Gambling Therapy
PROTECTION OF MINORS
SOFTSWISS Sportsbook is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.
Copyright © 2017 Sportsbook is operated by Softswiss N.V., a company registered and established under the laws of Curacao. Softswiss N.V. is licensed and regulated by Antillephone N.V.. Softswiss N.V.’s registration number is 131879 and its registered address is E-Commerce Park Vredenberg, Curaçao. Nabelse Holdings Limited is a subsidiary of Softswiss N.V., registered in Cyprus with registered address Kimonos, 434 P.C. 3095, Limassol, Cyp